OPEXEngine | Trust Center | Trust Center
OPEXEngine Trust Center
At OPEXEngine, safeguarding the confidentiality, integrity, privacy and security of your data is our top priority. We adhere to industry standards and regulations to ensure robust protection and compliance.
FAQs

Resources

Controls

Sub-Processors

Letter of Attestation SOC 2 Type 1

SOC 2 Type 1 Report

SOC 2 Type 2 Report

FAQs

Frequently Asked Questions

Data resides securely in the U.S. in Amazon's AWS data centers (US East Region) with strict access controls in place.
Yes, all company and user-identifying data is encrypted at rest using an AES-256 encryption algorithm with Salt. Passwords/tokens are encrypted one-way with SH13-256 encryption.
All in-transit data transmissions are encrypted with SSL/TLS including web traffic and ssh connections (ssh connections require a private key and a password on top). Our SSL/TLS key type is RSA, 2,048-bit. SSL certificates are installed per public and private servers and SSL/TLS connections are enforced from end-to-end.
No data is stored locally unless you choose to create and download a report. Such downloaded reports cannot be removed remotely because BenchmarkEngine does not have an installable client and thus does not have access to your device.
OPEXEngine does not sell individual company data. OPEXEngine is a developer of anonymized, aggregate benchmarks, based on the data from the participating companies. No one company can see the data of another company, but every company’s depersonalized, blinded data becomes part of the aggregate anonymized data set which is sold by OPEXEngine.
Only your company’s authorized users have access to your data. The user access level is determined by the access level/permissions assigned to the user. Also, authorized OPEXEngine staff may access certain company data as needed - such data access is logged, and audits are performed regularly or as needed. No external persons, systems, or third parties have access to your data.
Yes, there is a Company Admin user role that can manage all accounts for a subscribing company.
OPEXEngine will generate unique and secure logins for your users. Only credentialed users can log into the BenchmarkEngine; a credentialed user is subject to email verification and multi- factor authentication. Departed employees’ access is terminated by our Human Resources Security procedures with the primary goal of protecting access to company and customer assets. OPEXEngine will notify the designated Company contact person every quarter to verify the user list, ensuring that access to BenchmarkEngine is restricted for any employees not affiliated with the company.
Yes, OPEXEngine has implemented mandatory, email-based MFA to authenticate active users.
There is no client involved. Access is via a direct secure browser connection.
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Monitoring

Change Management

Configuration and Asset Management Policy
A Configuration and Asset Management Policy governs configurations for new sensitive systems
Secure Development Policy
A Secure Development Policy defines the requirements for secure software and system development and maintenance.
Change Management Policy
A Change Management Policy governs the documenting, tracking, testing, and approving of system, network, security, and infrastructure changes.
Production Data Use is Restricted
Production data is not used in the development and testing environments, unless required for debugging customer issues.
Approval for System Changes
System changes are approved by at least 1 independent person prior to deployment into production.

Availability

High Availability Configuration
The system is configured for high availability to support continuous availability, when applicable.
Business Continuity and Disaster Recovery Policy
Business Continuity and Disaster Recovery Policy governs required processes for restoring the service or supporting infrastructure after suffering a disaster or disruption.

Organizational Management

Code of Conduct
A Code of Conduct outlines ethical expectations, behavior standards, and ramifications of noncompliance.
Information Security Policy
An Information Security Policy establishes the security requirements for maintaining the security, confidentiality, integrity, and availability of applications, systems, infrastructure, and data.
Performance Review Policy
A Performance Review Policy provides personnel context and transparency into their performance and career development processes.
Background Checks
Background checks or their equivalent are performed before or promptly after a new hires start date, as permitted by local laws.
Acceptable Use Policy
An Acceptable Use Policy defines standards for appropriate and secure use of company hardware and electronic systems including storage media, communication tools and internet access.
Internal Control Policy
An Internal Control Policy identifies how a system of controls should be maintained to safeguard assets, promote operational efficiency, and encourage adherence to prescribed managerial policies.
Roles and Responsibilities
Information security roles and responsibilities are outlined for personnel responsible for the security, availability, and confidentiality of the system.
Disciplinary Action
Personnel who violate information security policies are subject to disciplinary action and such disciplinary action is clearly documented in one or more policies.

Confidentiality

Access to Customer Data is Restricted
Access to, erasure of, or destruction of customer data is restricted to personnel that need access based on the principle of least privilege.
Data Classification Policy
A Data Classification Policy details the security and handling protocols for sensitive data.
Data Retention and Disposal Policy
A Data Retention and Disposal Policy specifies how customer data is to be retained and disposed of based on compliance requirements and contractual obligations.
Disposal of Customer Data
Upon customer request, Company requires that data that is no longer needed from databases and other file stores is removed in accordance with agreed-upon customer requirements.

Vulnerability Management

Vulnerability and Patch Management Policy
A Vulnerability Management and Patch Management Policy outlines the processes to efficiently respond to identified vulnerabilities.

Incident Response

Incident Response Plan
An Incident Response Plan outlines the process of identifying, prioritizing, communicating, assigning and tracking confirmed incidents through to resolution.

Risk Assessment

Risk Assessment and Treatment Policy
A Risk Assessment and Treatment Policy governs the process for conducting risk assessments to account for threats, vulnerabilities, likelihood, and impact with respect to assets, team members, customers, vendors, suppliers, and partners. Risk tolerance and strategies are also defined in the policy.
Risk Register
A risk register is maintained, which records the risk mitigation strategies for identified risks, and the development or modification of controls consistent with the risk mitigation strategy.
Vendor Risk Management Policy
A Vendor Risk Management Policy defines a framework for the onboarding and management of the vendor relationship lifecycle.
Risk Assessment
Formal risk assessments are performed, which includes the identification of relevant internal and external threats related to security, availability, confidentiality, and fraud, and an analysis of risks associated with those threats.

Network Security

Endpoint Security
Company endpoints are managed and configured with a strong password policy, anti-virus, and hard drive encryption
Network Security Policy
A Network Security Policy identifies the requirements for protecting information and systems within and across networks.

Access Security

Access Control and Termination Policy
An Access Control and Termination Policy governs authentication and access to applicable systems, data, and networks.
Encryption and Key Management Policy
An Encryption and Key Management Policy supports the secure encryption and decryption of app secrets, and governs the use of cryptographic controls.
Asset Inventory
A list of system assets, components, and respective owners are maintained and reviewed at least annually
Unique Access IDs
Personnel are assigned unique IDs to access sensitive systems, networks, and information
Access to Product is Restricted
Non-console access to production infrastructure is restricted to users with a unique SSH key or access key

Communications

Privacy Policy
A Privacy Policy to both external users and internal personnel. This policy details the company's privacy commitments.
Description of Services
Descriptions of the company's services and systems are available to both internal personnel and external users.
Communication of Security Commitments
Security commitments and expectations are communicated to both internal personnel and external users via the company's website.